1. Introduction

These Terms of Service ("Terms") govern your use of the website itwheel.co.uk and your purchase of products from IT Wheel Ltd ("we", "us", "our"), a company registered in England and Wales with its principal place of business in London, United Kingdom.

By placing an order or using our website, you agree to be bound by these Terms. Please read them carefully before making a purchase. If you do not agree with any part of these Terms, you should not use our website or place an order.

2. Products and Services

We sell custom branded microphone covers, printed flyers, roll-up banners, and related promotional products. All products are made to order with custom printing based on your specifications.

We make every effort to display product colours and details as accurately as possible. However, due to variations in monitors and screens, actual colours may differ slightly from what you see on your device.

3. Ordering

3.1 Placing an Order

When you place an order through our website, you are making an offer to purchase the products. We will send you an order confirmation email acknowledging receipt of your order. A binding contract between you and IT Wheel Ltd is formed when we dispatch your order or send you a dispatch confirmation.

3.2 Custom Products

For products requiring custom artwork (logos, designs), you are responsible for ensuring that uploaded files are of sufficient quality and resolution for printing. We may contact you if we believe the artwork quality is insufficient, but we are not obligated to do so.

3.3 Order Accuracy

You are responsible for ensuring that all order details (including delivery address, product options, quantities, and uploaded artwork) are correct at the time of ordering. We cannot be held liable for errors in your order that result from incorrect information provided by you.

3.4 Order Cancellation

As our products are custom-made to your specifications, orders cannot be cancelled once production has begun. If you wish to cancel an order before production starts, please contact us immediately at [email protected].

4. Pricing and Payment

4.1 Prices

All prices on our website are displayed in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

4.2 Payment

Payment is taken at the time of ordering via our secure payment processor, Stripe. We accept Visa, Mastercard, American Express, and other major payment methods supported by Stripe. All transactions are encrypted using SSL/TLS technology.

4.3 Failed Payments

If your payment fails or is declined, your order will not be processed. We will notify you so you can try again or use an alternative payment method.

5. Delivery

5.1 Delivery Options

We offer various delivery options at checkout. Delivery times are estimates and are not guaranteed. Production of custom items typically takes 3–5 working days before dispatch.

5.2 UK Delivery

Standard UK delivery is typically 3–5 working days after dispatch. Express delivery options may be available at checkout for an additional charge.

5.3 International Delivery

We ship internationally where available. International delivery times vary by destination and are shown at checkout. You are responsible for any customs duties, import taxes, or fees imposed by your country.

5.4 Risk and Ownership

Risk of loss or damage passes to you upon delivery. Ownership of the products transfers to you upon full payment and delivery.

6. Returns and Refunds

6.1 Custom Products

Because our products are custom-made to your specifications, the Consumer Contracts Regulations 2013 right to cancel within 14 days does not apply to bespoke or personalised goods. Custom printed items cannot be returned or refunded unless they are faulty or not as described.

6.2 Faulty or Incorrect Items

If you receive a product that is faulty, damaged in transit, or materially different from what you ordered, please contact us within 14 days of receipt at [email protected] with photographs of the issue. We will, at our discretion, offer a replacement or full refund.

6.3 Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. If a product is not of satisfactory quality, not fit for purpose, or not as described, you are entitled to a repair, replacement, or refund as appropriate.

7. Intellectual Property

7.1 Our Content

All content on this website, including text, graphics, logos, images, product designs, software, and the overall design and layout, is the property of IT Wheel Ltd or its licensors and is protected by UK and international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

7.2 Your Content

When you upload artwork, logos, or designs for custom printing, you warrant that you own or have the necessary rights and licences to use that content and to authorise us to reproduce it on your ordered products. You retain ownership of your uploaded content.

7.3 Indemnity

You agree to indemnify and hold IT Wheel Ltd harmless from any claims, damages, or expenses arising from your upload of content that infringes any third party's intellectual property rights.

8. Limitation of Liability

8.1 General Limitation

To the fullest extent permitted by law, IT Wheel Ltd's total liability to you for any claims arising from or related to your use of our website or purchase of our products shall not exceed the total amount paid by you for the specific order giving rise to the claim.

8.2 Exclusions

We shall not be liable for:

Any indirect, incidental, special, or consequential damages.
Loss of profits, revenue, data, or business opportunities.
Delays or failures caused by circumstances beyond our reasonable control (force majeure), including but not limited to natural disasters, strikes, pandemics, or supply chain disruptions.
Colour variations between screen displays and printed products.
Issues arising from artwork or files you have provided that are of insufficient quality.

8.3 Nothing Excluded

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

9. Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

10. Use of the Website

You agree not to:

Use the website for any unlawful purpose or in violation of any applicable law.
Attempt to gain unauthorised access to our systems or any other user's account.
Interfere with or disrupt the website or its servers.
Upload malicious code, viruses, or harmful content.
Scrape, crawl, or use automated tools to extract data from the website without our written permission.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, social media platforms). We are not responsible for the content, privacy practices, or terms of any third-party websites. Your use of third-party websites is at your own risk.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also be entitled to use the European Commission's Online Dispute Resolution (ODR) platform or other alternative dispute resolution mechanisms.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions about these Terms, please contact us:

Email: [email protected]
Website: itwheel.co.uk
Business: IT Wheel Ltd, London, United Kingdom